Virtual Call Center by CloudSteer

CloudSteer’s Virtual Call Center is cloud-based, zero infrastructure solution for both Sales and Service giving you a 360 degree view for Advertisement ROI, Service Requests resolution, automating Enquiries and Service Requests creation and processes. It keeps a flawless track of all the customers, interactions and records and is an excellent productivity tool for companies who have telecallers / sales / service representatives in-house or outsourced, and who want to do away with manual micro-management, also integrating with their current systems.
VCC

“75% CRMs fail, purely because Marketing, Sales and CRM users are reluctant to use a solution that adds transparency and workload. Any system is as good as the information put into it!”

Key Features of the VCC App include:

  • Call Center and CRM on single platform
  • Easily Import Existing Prospects in the system
  • No need to log into a separate system to import call records to follow-up.
  • Automated Call Logging as inquiries, even if missed calls or voicemails.
  • Call Recording available in activity history for the prospect/customer.
  • Play call recording from Browser or Mobile App.
  • Calendar Integration with Robust Follow-ups and reminder management.
  • Mass Email – Promotional Emails with analytics on number of times the email was read, first and last date and time read
  • Pipeline Management with Optional Offer/Proposal Generation
  • Automated Enquiries Routing based on Round Robin / Product Teams (Calls, Emails, Forms on Websites and Portals, Social).
  • Admins can change the assignment, remove or add users for inquiry distribution within the CRM.
  • Optional Products/Inventory Management Add-on.
  • Advertisement Management with ROI visibility
  • Marketing, Sales and Compliance Reporting and MIS (Drag and Drop)
  • Escalation Notifications and Easy Click-of-a-button Re-Assignment
  • Inbound and Outbound calls handling right within the CRM.
  • Online Usage Guide within the system for easy Adoption and Training.
  • Robust Collaboration with File Sharing, Polls etc. eliminating loss of internal information on IMs like WhatsApp, SMS etc.
  • Internal Chat between users.
  • Flexibility to extend the solution to handle specific business requirements.
  • Other Features that would be unique to your organization and that would help you be a leap ahead of your competitors.
  • No Hardware. No Software. No Speed Limits.

No Cost . No Obligation . A Customized Demo

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